سياسة الاستبدال والاسترجاع

We thank you for choosing Long Breath to purchase your favorite products and we are pleased to serve you. Sometimes you may change your mind regarding the products you purchased, no problem. We at Long Breath will do our best to make the return or exchange process as simple and smooth as possible. We have facilitated the return or exchange process for you through the following procedures: 1 - Return or exchange policy period - Return and exchange within 7 days from the date of purchase. 2 - Return or exchange policy - This policy applies if the product is in its sealed packaging and in its original condition at the time of purchase. - It is required to return all accessories and gifts received with the product in its original packaging during the return. - Products that have been opened and have a manufacturing defect can be exchanged for the same item. - In case of return or exchange, the customer has the right to deliver the product to any Long Breath branch, provided the above conditions are met. 3 - Return and exchange procedures and locations: - The customer can return or exchange purchases from all Long Breath branches, provided the conditions in Article 2 are met. - The original purchase invoice must be attached when initiating the return or exchange procedures. 4 - Return methods: - The customer has the option to either get a refund for their purchases or exchange for another product, according to their choice. - To refund purchases made with credit cards, the amount will be refunded through the customer's bank account within fourteen (14) working days, and the customer should follow up on the payment procedures with their bank branch. 5 - Exceptions not covered by the return and exchange policy: - For health reasons, the following products cannot be returned: diving fins, swimwear, diving and swimming goggles, diving suits, and all wearable clothing or similar products. - Malfunctions and damages caused by misuse. - Non-compliance of serial numbers, original box, colors, or any other appearance compared to the product received during purchase and as stated in the purchase invoice. 6 - Privacy notice: - Long Breath is not responsible for the loss of any customer data during the return or exchange process. - Long Breath is not responsible for any stored personal information or data on the customer's device. - The customer is fully responsible for transferring and transferring any personal data or settings to the new device when necessary.