Return and Exchange Policy

Thank you for choosing Long Breath for your favorite products. We are always pleased to serve you. We understand that a customer’s needs or preferences may sometimes change after purchasing a product. Therefore, at Long Breath, we strive to make the return and exchange process as easy and convenient as possible.

We have established a clear returns and exchanges policy based on the following terms and procedures:

1. Return & Exchange Period

• Customers may return or exchange their purchases within 7 days from the date of purchase, subject to the terms and conditions outlined in this policy.

2. Return & Exchange Conditions

• The product must remain in its original, unopened packaging and be in the same original condition in which it was received at the time of purchase.
• When returning a product, all accessories and gifts provided with the product must also be returned in their original condition and packaging.
• If a product has been opened and is found to have a manufacturing defect, it may be exchanged for the same product from the same category, subject to inspection and verification of the defect.
• Customers may return or exchange eligible products at any Long Breath branch, provided that all conditions outlined in this policy are met.

3. Return & Exchange Procedures and Locations

• Customers may request a return or exchange at all Long Breath branches, provided that the conditions stated in this policy are satisfied.
• The original purchase invoice must be presented when submitting a return or exchange request.
• The product may be inspected to verify that it meets the applicable return or exchange requirements before the request is processed.

4. Refund & Exchange Methods

• Subject to the applicable terms and conditions, customers may choose to receive a refund for their purchase or exchange it for another product.
• For purchases paid using credit or debit cards, the refund will be issued to the original payment method in accordance with the applicable procedures and may take up to fourteen (14) business days.
• The time required for the refunded amount to appear in the customer’s account may vary depending on the customer’s bank or card issuer. Customers should contact their bank if further assistance is required regarding the refund.

5. Exclusions

The following cases and products are not covered by this Returns & Exchanges Policy:

• For health and hygiene reasons, personal-use products cannot be returned or exchanged, including diving fins, swimwear, diving and swimming goggles, wetsuits, all wearable clothing, and other similar products.
• Products that have defects or damage resulting from misuse or improper use.
• Products where the serial number, original packaging, original carton, color, appearance, or any other identifying feature does not match the product originally purchased or the details stated on the purchase invoice.
• Products that have been used or altered in a way that prevents them from being resold in their original condition, unless the issue is related to a verified manufacturing defect.

6. Privacy & Data Protection

• Long Breath is not responsible for the loss of any customer data during the return or exchange process.
• Long Breath is not responsible for any personal information or data stored on a device that is returned or exchanged.
• Customers are fully responsible for transferring or backing up any personal data, files, or settings stored on a device before returning or exchanging it, including any data that needs to be transferred to a new device.

Note

Please ensure that all the conditions mentioned above are met and bring the original purchase invoice when requesting a return or exchange. This will help ensure that the process is completed quickly and smoothly.

Long Breath reserves the right to refuse a return or exchange request if the applicable terms and conditions outlined in this policy are not met.